Return & Refund Policy

At Zill-e-Huma, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be returned in the same condition in which you received it. Items must be unworn, unused, with all original tags attached, and in their original packaging. You must also provide your receipt or other proof of purchase.

To initiate a return, please contact us at zillehumaofficial.pk@gmail.com.

Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.

Please do not send items back without contacting us and receiving return approval first. Unauthorized returns may not be accepted.

For any questions regarding returns, you can contact us at zillehumaofficial.pk@gmail.com.

Damages & Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you have received the wrong item, please contact us immediately so we can assess the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods, such as food, flowers, or plants

• Custom-made or personalized products

• Personal care and beauty products

• Hazardous materials

• Flammable liquids or gases

• Sale items

• Gift cards

If you are unsure whether your particular item is eligible for return, please contact us at zillehumaofficial.pk@gmail.com before sending it back.

Exchanges

The quickest way to receive the item you want is to return your current item first. Once your return has been approved, you can place a separate order for the new item.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

The item must still be in the same condition in which you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

zillehumaofficial.pk@gmail.com

Zill-e-Huma reserves the right to evaluate returns and refunds according to the conditions outlined in this policy.